Frequently Asked Questions
Solar panels (also known as PV or photovoltaic cells) capture sunlight and with an inverter, convert it into electricity that we can all use.
It still works using available sunlight, but expect a slightly reduced output.
No sun, no power. Solar panels need sunlight to generate electricity.
No, your solar system will shut down during a TNB outage to safeguard TNB technicians working on repairs. It will automatically resume once TNB power is restored.
It’s clean, renewable, not generated by fossil fuels (oil, gas and coal) and doesn’t emit any harmful pollutants.
Not at all. Your panels use sunlight to produce electricity, and as a bonus, they can help cool down your roof.
Our solar system designs exceed industry standards and local regulations, ensuring utmost protection with earthing, circuit breakers and surge protection for both panels and inverters. All our installers are licensed by the respective authoritative bodies, ensuring professional and safe installation.
We install panels on a mounting structure to ensure no direct contact or damage. But if, and only if it does, our workmanship warranty covers it.
Yes, most roofs can. To ensure safety, we consult with you and conduct a physical site inspection to check for issues like termite damage and any water leaks before installation.
If it needs repairs, it’s best to sort that out before the panels go up. If not, we’re good to go!
You need approvals from authorities like SEDA and TNB to secure your Net Energy Metering (NEM) benefits. We’ll explain everything during our site survey and take care of all applications and approvals for you.
Here’s a simple explanation of how it works:
- Consume electricity as you normally would (e.g. 1200Kwh).
- Generate your own electricity through your solar system (e.g. 500Kwh).
- Pay for the difference between what you consume and what you generate (1200Kwh – 500Kwh = 700Kwh).
This is part of the government’s NEM program, which encourages home solar installations.
Under NEM, excess energy is sent to TNB for others to use, essentially selling back at the rate you pay. This results in a ‘net’ amount in your monthly bill.
Yes, but these charges involve a more complex calculation. They depend on how much solar-generated energy you actually use and how much is sent to TNB. The more solar power you use during peak sunlight hours, the more you save on these charges.
Yes, if you’re a registered TNB consumer in Peninsular Malaysia with your name on both the property title and the bill.
NEM has a limited quota, so it’s a good idea to secure your share early to make sure you don’t miss out on the benefits.
- A solar system customised for your home
- Full maintenance and warranty coverage
- Guaranteed savings
- 24/7 monitoring
- Insurance coverage for any damage caused during installation or system operation
We offer 5 and 7-year commitment options, with longer durations resulting in greater savings.
We typically recommend a system size with the goal of reducing your monthly bill to around RM100 to RM150, potentially resulting in savings of up to 90% if your current bill is RM1,000. However, various factors, including roof size, roof angles and government regulations can influence the outcome. We will provide a detailed explanation during our site visit.
Guaranteed savings mean that whatever you pay us, you will save on your TNB bill when you opt for the standard 10-year contract. This is based on our recommended system size and TNB rates not changing during the contract period.
To achieve this, we provide 24/7 monitoring and support. We perform all maintenance and necessary fixes, including parts replacement (if required), all at no cost to you. We’ll ensure that the system works optimally throughout the entire 10-year period.
| Us | Others | |
|---|---|---|
| Nothing upfront | ✓ | X |
| Fixed monthly payment | ✓ | X |
| Savings from day 1 | ✓ | X |
| Inclusive of warranty, maintenance, repairs and replacements for the duration of your contract | ✓ | X |
| Bank loans/interest cost/credit card payments | X | Optional |
| Hidden cost | X | ✓ |
Based on the current TNB pricing structure, we believe this price point is suitable for installing a solar system and enjoying reasonable savings.
Yes, but do note that our savings guarantee applies only to the system size we recommend. If you opt for a larger system size, we cannot provide the same guarantee for the additional size.
Nope! All costs are detailed in our proposal. Even specific fees related to unique installations or specialised services are clarified upfront.
Yes, we perform checks with credit reporting agencies. That’s why we ask for your MyKad/passport number during registration.
We’ll talk to you and weigh your potential savings against the cost of the solar system then you decide.
Our minimum system size is 4kWp, but to know yours for sure, we’ll assess your electricity needs and roof space. Do note that limits apply. For residential setups, the maximum is 6 kWp for a single-phase supply, and for the three-phase, it’s 16 kWp.
Absolutely! As long as you own a landed home in Malaysia with your name on both the property title and TNB bill. Please note that we do require a deposit.
We’re currently focused on landed homes in the Klang Valley, but we’ll be broadening our reach so leave your details here and you’ll be the first to know when we’re in your area!
Give it 4 to 8 weeks, including obtaining the necessary approvals from SEDA and TNB.
It’s generally a 3 step process:
- Initial site survey
- Solar system installation
- Commissioning (power on) after TNB upgrades your meter
We mount the solar panels on your roof using industry-standards methods. We place the inverter near your TNB meter or distribution box and ensure proper wiring connections between the panels, inverter and distribution box.
Only Tier 1, globally-certified solar PV modules and inverters. The specifics are determined post site assessment.
We manage the system throughout your contract, free from hidden fees or warranty complications. Any repairs or replacements needed? We handle it, all on our cost.
Our panels come with a warranty of up to 12 years from the power-on date, while the performance warranty extends up to 25 years from the same date. After your contract concludes, we will discuss options for transitioning the system to you, including these warranties.
They’re tough, but significant force could cause that to happen. If it’s an installation oopsie, we’ve got it covered under our 12-month workmanship warranty.
Regular inspections and cleaning to ensure they’re in tip-top health. Dirt does reduce the power production of the panels.
Yes! We’ll periodically set up maintenance visits. And your system is under the watchful eyes of our intelligent monitoring centre 24/7. If there’s a hiccup, we’re on it. All free during your contract.
You can reach out to us for your maintenance requirements.
Yes, all our inverters come with a monitoring app, allowing you to track your system’s performance. Rest assured, we’re also keeping a close watch, so if any issues arise, we’ll address them promptly.
- Within the first 5 years, you can settle the remaining contract balance.
- After 5 years, you have the option to buy out the system at a fixed rate per kWp of your system size.
Your bills are due 30 days from the date of issuance. Please note that we issue bills monthly and in advance.
Payments are automatically deducted via Auto-Debit or Direct Debit from your designated credit card or bank account on the due date.
We automatically waive all monthly charges for the first three months of service, excluding add-ons or deposits.
This promotion is available from 28th November 2023 to 31st May 2024.
Still have question?
Get in touch we’re ready to help!
Hotline
1800-18-3006
+603-27843006 (if calling from abroad)
